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311/CRM System (Citizen Relationship Manage... (309KB)
Microsoft Dynamics CRM in Insurance & Finan... (270KB)
PeopleSoft CRM (1MB)
SAP CRM (PDF, 152KB)
- white papers
- webinars
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The Value of Cloud
This paper has been developed to help executives who are making strategic decisions regarding technological changes using cloud computing solutions. Service, flexibility, risk and cost value drivers are examined as well as the challenges of adopting cloud strategies. The information provided is to highlight the benefits and pragmatic ways for assessing the value and savings of cloud services.
Take the white paper (1.1MB)
Balanced Business Intelligence: A Capability Approach to BI Program Alignment
This White Paper explores a method for assessing and planning for a well balanced
business intelligence program that focuses on your organization’s distinctive culture.
From dynamic to disciplined, it takes into consideration the unique circumstances
of the organization’s life cycle, delivery and ability of business intelligence from
a capability perspective rather than a maturity perspective. The balance of both
efficiency and effectiveness is explored to enable a well rounded intelligence
program in any organization.
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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.
Take the white paper (370KB)
Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark
levels. Given the current global economic climate many IT organizations
face frozen budgets and cost-cutting efforts and this puts a squeeze
on many innovative initiatives in the backlog. The only way for folks to
get more done for less will be to plan and prioritize the IT portfolio
based on strategic fit, business value, risk, and complexity.
Take the white paper (711KB)
Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as
the foundation of Business Intelligence”, and therefore are aware of data quality problems. At
the same time, there is a common misconception that data quality is expensive and is not
required through early maturity stages. However, this has the opposite effect of accumulating
bad data in the operational data stores and data warehouses, which then requires a huge effort
to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and
IT executives, examines how the data quality problems arise even in the most controlled
environments and the measures to be taken to ensure and maintain data quality in operational
and data warehousing systems.
Take the white paper (656KB)
Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business
Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions
have served as catalysts for organizations to realize the criticality of data and data integration.
With this background, many organizations have begun to treat data as one of their key assets.
This white paper explains how core business entities known as master data can be considered
organizational assets and how to manage these entities holistically.
Take the white paper (1.1MB)
Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data
governance? In truth, some organizations (usually very small) do not need a
robust data governance program. However, the rest of us do need to consider
things like who is using the data, where is the data being used, and the accuracy
of the data. Along with all those ‘data’ issues come business rules, data policies,
and usage guidelines. Not the easiest endeavor – data governance!
Take the white paper (512KB)
Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of
warehouse slotting and slotting packages available (both integrated and stand
alone) in the current marketplace. This white paper will address several of
the most common questions posed regarding Warehouse Management System
(WMS) slotting and slotting packages, and will provide answers based on CIBER’s
16+ years of implementing, integrating and supporting WMS and warehouse
slotting packages.
Take the white paper (669KB)
Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a
consultant to help you with your WMS software selection. It also provides practical
and tangible steps to develop a beneficial relationship with a consultant—from
building a framework of responsibilities, to defining your costs, timelines, and
deliverables to negotiating a contract and measuring results.
Take the white paper (354KB)
Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP
providers and potential future trends in the WMS space. This paper provides the
specific functionality, technology, and risk criteria you should consider to help you
select the best WMS solution for your organization.
Take the white paper (669KB)
The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement
and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure
timely shipments. Recently, however, effective transportation management has become more complex due to several
industry trends.
Take the white paper (93KB)
Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.
Take the white paper (315KB)
How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.
Take the white paper (243KB)
Insurance Industry Webinar: Turn customer knowledge into profits
Join industry experts for this complimentary webinar and find out what three challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.
Using PeopleSoft CRM to Improve Student Retention
In this webinar, you’ll find out how to improve student retention at your institution by leveraging the PeopleSoft Customer Relationship Management (CRM) and PeopleSoft Campus Solutions System.
Student Lifecycle Management: Recruiting – Leveraging PeopleSoft CRM for Higher Education
Learn how you can leverage the investment you’ve already made in PeopleSoft by taking advantage of CRM.
16 Nov 2011
CIBER Wins Bid to Revamp Customer Service Systems for Security Service, Eighth Largest Credit Union in the U.S.
Read the press release |
Take the PDF (25KB)
28 Jun 2011
CIBER Creates New Sales Efficiencies for Peterson Manufacturing with New Microsoft Dynamics CRM Deployment
Read the press release |
Take the PDF (25KB)
16 Jun 2011
CIBER Launches Its Healthplan360 Sales Solution as a New Connected Health Partner for Microsoft
Read the press release |
Take the PDF (25KB)
14 Jun 2011
CONNECTYOURCARE and CIBER Collaborate to Deliver Innovative Solutions to Help Consumers Manage Their Health Spend
Read the press release |
Take the PDF (25KB)
06 Apr 2011
CIBER Achieves Gold Competency for CRM in the Microsoft Partner Network
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Take the PDF (25KB)
29 Sep 2010
CIBER Named 2010 Syclo Mobile Partner of the Year
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21 Sep 2010
CIBER Expands Microsoft CRM Practice Offerings with 'Ready For 2011' Assessment
Read the press release |
Take the PDF (25KB)
15 Jun 2010
CIBER Expands Existing European Operations
Read the press release |
Take the PDF (25KB)
28 Jan 2010
CIBER Awarded Global SAP Implementation Contract with Navman Wireless
Read the press release |
Take the PDF (25KB)
04 Aug 2009
CIBER Wins QuickWear Contract For SAP® Apparel and Footwear and SAP CRM with Boston Apparel Group
Read the press release |
Take the PDF (25KB)
01 Jul 2009
CIBER Wins Contract With Ohio University For New Student Information System
Read the press release |
Take the PDF (25KB)
27 Mar 2008
CIBER Completes ERP Project On Time and On Budget for Gramercy Alumina LLC and St. Ann Bauxite Ltd.
Read the press release |
Take the PDF (25KB)
- client spotlight
- case study
- client quotes
Learn how Endsleigh Insurance is using Microsoft applications to gain competitive edge with their business.
Moody Bible Institute
CIBER Leads Successful Implementation of PeopleSoft Contributor Relations System for Moody Bible Institute
Take the PDF (356KB)
“With the previous systems, we had lost faith in the manual processes and did not feel confident in managing leads and opportunities. By automating commission payments through Microsoft Dynamics CRM, we have increased one segment of business tenfold, without needing extra accounts people to manage the business processes.”
Peter Leahy — Head of IT, Endsleigh Insurance
Customer Relationship Management blog
Retail companies in the age of social media
posted: by Thomas Wieberneit
Who owns the CRM Arena?
posted: by Thomas Wieberneit
See more articles in the Customer Relationship Management blog ![]()
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CIBER has a solid track record of implementing Customer Relationship Management (CRM) solutions. With extensive experience of implementing CRM in Business to Business (B2B) and the Public Sector, CIBER is also delivering effective customer interaction management in high volume Business to Consumer (B2C) environments. Our solutions include market specific CRM versions, e-marketing and integrated contact centre solutions.
CIBER’s approach begins by working with your organisation to develop an overall CRM strategy. Next, we work with you to break these objectives into a series of executable projects. By implementing in ‘bite-sized’ increments, we can help you deliver measurable project success early in the engagement process. Our consultants’ functional knowledge, technical skills and understanding of all necessary points of integration allow CIBER to realise an SAP CRM solution that meets the specific needs of your organisation.
CRM Integration
Front Office functionality is critical to an organisation’s ability to provide value at every customer touch point. Just as critical is tight integration of the Front Office with your Back Office and e-Business Solutions. CIBER consultants have the business process knowledge and end-to-end implementation experience necessary to achieve such tight CRM integration.
SAP CRM
SAP CRM allows your organisation to improve operational efficiencies, improve market share through acquisition and retention of customers - and can quickly deliver long-term results, profoundly affecting your organisation’s bottom line.
SAP CRM functionality includes:
Sales Force Automation (SFA)
- Contact and Account Management
- Sales Opportunity Qualification & Management
- Product Proposal Generation
- Sales Cycle Analysis, Sales Forecasting and Analytics
- Field Sales Force Management
- Inbound & Outbound Telesales
- Web Auctions
Marketing
- Lead Generation and Tracking
- Product Recommendations & Cross-Selling
- Catalogue Management
- Marketing Planning and Campaign Management
- Data Mining, Reporting, and Customer Analytics
Support
- Customer Service & Information Help Desk
- Web Customer Support & Self-Service
- Technical Support & Solutions Database
- Complaints & Returns Processing
CRM integration with the Contact Centre
Customers expect very high accuracy in all agent-based contact centre processes and demand similar service levels across web and in-person channels. To survive in this dynamic market, you need to deliver value at every customer contact point, manage multi-faceted demands and strengthen customer relationships.
SAP presents a single integrated solution that provides both the core CRM application and interaction centre for your agents along with the IP based telephony solution. With SAP Business Communications Management (SAP BCM), CIBER can provide an advanced, all-IP communication solution for multi-channel contact centres and contact-intensive, multi-site organisations. This achieves an efficient, integrated call centre that covers all channels of communication and ensures customers reach the right people within your organisation - people with the skills to best address the customers' needs.
