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Optimizing the Value Chain: Collaborative Customer Knowledge in Global Insurance
Customer information, the foundation of customer relationship management (CRM), must be treated as a corporate asset that allows organizations to compete in a complex and rapidly evolving world.
Take the white paper (370KB)
Lean Principles and IT Demand Management
IT spending level is typically based on historical or competitive benchmark
levels. Given the current global economic climate many IT organizations
face frozen budgets and cost-cutting efforts and this puts a squeeze
on many innovative initiatives in the backlog. The only way for folks to
get more done for less will be to plan and prioritize the IT portfolio
based on strategic fit, business value, risk, and complexity.
Take the white paper (711KB)
Ensuring & Maintaining Data Quality: Data Quality for Data in Motion & Data at Rest
Businesses that apply mature Information Technology processes understand “Data Quality as
the foundation of Business Intelligence”, and therefore are aware of data quality problems. At
the same time, there is a common misconception that data quality is expensive and is not
required through early maturity stages. However, this has the opposite effect of accumulating
bad data in the operational data stores and data warehouses, which then requires a huge effort
to fix. This whitepaper, useful for data stewards, enterprise architects, project managers, and
IT executives, examines how the data quality problems arise even in the most controlled
environments and the measures to be taken to ensure and maintain data quality in operational
and data warehousing systems.
Take the white paper (656KB)
Master Data Management: Managing Data as an Asset
With an increase in the pace of business, organizations have already built up Business
Intelligence systems to aid efficient decision-making. Globalization and mergers and acquisitions
have served as catalysts for organizations to realize the criticality of data and data integration.
With this background, many organizations have begun to treat data as one of their key assets.
This white paper explains how core business entities known as master data can be considered
organizational assets and how to manage these entities holistically.
Take the white paper (1.1MB)
Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data
governance? In truth, some organizations (usually very small) do not need a
robust data governance program. However, the rest of us do need to consider
things like who is using the data, where is the data being used, and the accuracy
of the data. Along with all those ‘data’ issues come business rules, data policies,
and usage guidelines. Not the easiest endeavor – data governance!
Take the white paper (512KB)
Warehouse Slotting Systems: Top 10 Most Frequently Asked Questions When Choosing a Slotting Package
As a supply chain systems integrator, CIBER is often asked about the benefits of
warehouse slotting and slotting packages available (both integrated and stand
alone) in the current marketplace. This white paper will address several of
the most common questions posed regarding Warehouse Management System
(WMS) slotting and slotting packages, and will provide answers based on CIBER’s
16+ years of implementing, integrating and supporting WMS and warehouse
slotting packages.
Take the white paper (669KB)
Using a Consultant in Warehouse Management Systems Software Selection: Prudent Choice or Waste of Money?
This white paper provides the business rationale for considering a
consultant to help you with your WMS software selection. It also provides practical
and tangible steps to develop a beneficial relationship with a consultant—from
building a framework of responsibilities, to defining your costs, timelines, and
deliverables to negotiating a contract and measuring results.
Take the white paper (354KB)
Best-of-breed Warehouse Management Systems vs. ERP Applications: Is the Gap Narrowing?
This paper describes the strengths and weaknesses of best-of-breed and ERP
providers and potential future trends in the WMS space. This paper provides the
specific functionality, technology, and risk criteria you should consider to help you
select the best WMS solution for your organization.
Take the white paper (669KB)
The Five Key Ways Transportation Management Systems Can Rapidly Reduce Costs by up to 30 Percent
Maintaining competitive advantage in today's demanding business environment requires continual process improvement
and cost reduction. Many companies focus on transportation in an effort to control supply chain costs and help ensure
timely shipments. Recently, however, effective transportation management has become more complex due to several
industry trends.
Take the white paper (93KB)
Selecting a Warehouse Management System: Strategies and Tactics
Learn how to leverage supply chain software to reduce costs, improve profitability and drive bottom-line results across your supply chain processes.
Take the white paper (315KB)
How a Managed Services Provider Can Help You Leverage Technology to Compete More Effectively
Minimizing downtime while containing technology costs are ever more important in today’s global, web-enabled economy. Demands for around the clock service, rapid changes in technology and the difficulty of recruiting and retaining staff with the right skills and qualifications can be frustrating obstacles with negative cost implications. A Managed Services Provider, or MSP, can help mitigate these risks.
Take the white paper (243KB)
Insurance Industry Webinar: Turn customer knowledge into profits
Join industry experts for this complimentary webinar and find out what three challenges affect today’s insurance companies -- and how CRM technology can help companies like yours address them.
ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space, and Anthony D’Ambrosi, COO of CIBER’s IT Outsourcing Division, discuss challenges based on recent yet-to-be published research on the mid-market space.
Building Strategic Business Value Through Application Portfolio Management (APM)
CIBER’s 60-minute Webinar will focus on how your PMO can add value through Application Portfolio Management (APM) – a practice that uses the same process used in Project Portfolio Management (PPM) to justify and measure the financial benefits of each application in comparison to the costs of the application's maintenance and operations.
Using PeopleSoft CRM to Improve Student Retention
In this webinar, you’ll find out how to improve student retention at your institution by leveraging the PeopleSoft Customer Relationship Management (CRM) and PeopleSoft Campus Solutions System.
Third Party Risk Management: Do your vendors protect your sensitive data as you would?
Join CIBER for a complimentary webinar that will illustrate ways in which your organization can identify and mitigate risks posed by those third party vendors who have access to your sensitive and mission-critical data as a normal course of doing business with you.
Simpler, Faster Business Intelligence: A New Paradigm
CIBER, WhereScape, and Strategy Companion present a one-hour webinar about how you can launch a business intelligence / data warehouse initiative without an overwhelming investment in time, tools, and technologists.
WebSphere and LSF9 Webinar
The open and robust WebSphere architecture enables you to install, configure, tune, monitor and manage your LSF9 and WebSphere implementation to meet even the most complex requirements.
IT Security: Achieving Operational Maturity, Facing the ERP Security Challenge Webinar, for Lawson Customers
Learn how to cost-effectively transform security programs and processes into proactive and operationally mature systems that address problems at their root causes.
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American Red Cross
CIBER's Implements Distributed Client-Server Technology to ARC Sites Nationwide
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Experience Works
IBM Servers from CIBER Improve Business Processes Take the PDF (169KB)
Lutheran Social Services
Lutheran Social Services Selects CIBER to Replace Legacy System
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“CIBER sized our System i to perfection, but they do more than sizing systems. They are a full service firm and they are always there, completely professional and willing to answer any question I have. They are the go-to people I go to.”
Susan Lattanzi — Information Technology Director, Experience Works, Inc.
“Prior to the implementation of the CIBER solution, our inventory storage and shipment processes were handled manually, leaving us vulnerable to stock-outs, out of date stock and other potential issues. CIBER's inventory management solution cost-effectively provides the functionality we need to resolve those issues and enables us to provide the financial accountability and insight into our inventory levels that gives our donating medical suppliers’ confidence.”
Naomi Fitzwilliam — Chief Operating Officer , Operation Smile
“CIBER was able to work with our resources to maximize their contributions to the project to ensure timely completion of all tasks, and was able to bring in technical help as necessary to ensure that all timelines would be met.”
Keith Eckelkamp — Chief Financial Officer, Lutheran Social Services
For more information about our Charities & Not-for-Profits services & solutions, please contact:
rcaputo@ciber.com
Robin Caputo
VP, Marketing
Behind the successful delivery of the organization’s aims, there needs to be an equally successful fundraising team. Their biggest challenge is; how do we use our assets to our best advantage to give us the ability to have a greater reach without increasing administrative costs?
In short, this translates to utilizing the information that we have for a wider range of marketing activities, generating a larger revenue stream at a lower cost.
The critical components to revenue streams are the supporter and the volunteer. Even today, most charities still see supporters and volunteers as separate groups and engage with them as separate groups. Historically this was because the systems were not in place to manage it in any other way and it was also the only way to deliver a personal approach.
The tools are now available to link all the separate databases together and see that there are individual people who support the charity in many different ways. These are all people that we should think of as customers. Despite the support that the charity receives from these supporters, they know very little about them. In reality the supporter base is sophisticated and complex and cannot be treated as one mass of support. This is where most charities fail. Customer or supported data is distributed into a wide range of databases from a variety of sources; events and campaigns, financial transactions, supporter databases; volunteer database; sales of products; service enquiries; major donors and corporate databases. In very few cases does this data form part of a central “customer database” that allows the charity to build a detailed profile of the supporter base.
With today's database technology, not only is this possible, but it becomes an absolute necessity if the charity is to sustain its long-term financial stability to deliver on its aims and objectives. Customer Interaction technology has been adapted by many commercial organisations for the last 10 years, but in professional fundraising where the potential benefits are huge, charities have not scratched the surface.
To continually meet the fundraising demand, charitable organizations must strive to implement applications that allow for Web self-service, create stronger customer relationships, and replace existing and outdated mainframe systems.
At CIBER, we help charitable organizations and not-for-profits manage change through many different solution sets. Here is an example of a few:
- CRM — Customer Relationship Management, managing relationships to improve revenue and retention.
- Enterprise Integration — Transforming business processes to gain the advantages of new technologies.
- Enterprise Information Management / Business Intelligence — Organizing, structuring, and managing your organization’s information assets.
- IT Outsourcing — The right mix of outsourced, managed, and project services to deliver the greatest business value and efficiencies.
