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ERP/CRM (237KB)
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Mobile Strategy and Roadmap (725KB)
SAP Customer Service (PDF, )
Third Party Risk Management Services (PDF, 318KB)
- white papers
- webinars
The Value of Cloud
This paper has been developed to help executives who are making strategic decisions regarding technological changes using cloud computing solutions. Service, flexibility, risk and cost value drivers are examined as well as the challenges of adopting cloud strategies. The information provided is to highlight the benefits and pragmatic ways for assessing the value and savings of cloud services.
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IT Asset Rationalization & Shared Services Management
Given the current global economic climate, companies are
trying to run off the extra fat from everywhere.
This includes IT budgets being squeezed and IT roles being switched to
keep-the-lights running roles (operations instead of innovation). In this kind
of ecosystem, it is no wonder that more and more IT initiatives are focused
on bottom-line, and less focused on innovative top-line growth.
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Actionable Data Governance: Talk is Cheap, But Can You Really Implement a Sustainable Data Governance Program?
There is so much written right now about data governance. Who needs data
governance? In truth, some organizations (usually very small) do not need a
robust data governance program. However, the rest of us do need to consider
things like who is using the data, where is the data being used, and the accuracy
of the data. Along with all those ‘data’ issues come business rules, data policies,
and usage guidelines. Not the easiest endeavor – data governance!
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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.
Business Impact Analysis: Foundation for Operational Risk Management
This webinar will teach you ways in which your organization’s risk management activities can be enhanced by applying Business Impact Analysis (BIA) methodologies.
- case study
Major Telecommunications Company
Major Telecommunications Company Outsources Commercial Billing Applications to CIBER
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The rapid pace of changing technology is putting increasing pressure on telecommunications IT infrastructures to stay ahead of the next potentially disruptive challenge. Not having a complete understanding of how your systems, applications and data interact with organic and partner retail and web services, can be crippling to your organization.
It’s important to be fully prepared and know all the necessary steps needed for your next major system overhaul or product and service introduction. It’s also important to understand the impact of each change and how it will affect each part of your infrastructure. Testing is a vital part of this type of project, and needs to be well documented. And most important, your new system launch needs to fulfill its internal and external expectations – does it provide the cost savings advertised? Does it provide the expected user experience?
CIBER Solutions
CIBER’s industry leading solutions are currently deployed in all areas of the Telecom industry. Highlighted below are just a few of the many solutions. This solution set is representative of CIBER’s deep commitment to understanding the telecommunications business in an effort to keep our clients a step ahead of their competition.
IT Strategy Assessment and Portfolio Analysis
A well considered and aligned IT Strategy can help guide evolution of an IT organization in a thoughtful and pragmatic manner, consistent with, and supportive of, business goals and objectives. Using “force” or executive authority to push IT evolution is a recipe for wasting resources, impairing the business, reaching less than optimal decisions, causing dissatisfaction with IT and limiting aligned capabilities.
New IT Architectures – Service-Oriented Architecture (SOA)
CIBER has a full range of services and world-class expertise to drive your SOA program to meet current and future business needs. Our services include: SOA Readiness Assessment, SOA Strategy and Implementation Roadmap, Enterprise Integration using SOA, Legacy Modernization and Migration using SOA. CIBER is uniquely positioned to aid customers in building and integrating efficient and cost-effective enterprise IT solutions. We have several flexible options for customers to evaluate and, if desired, implemented for their organization.
ERP System Integration
CIBER is the reliable source for enterprise application and business knowledge. We help global clients in a wide range of industries meet their tactical, strategic, and business goals through successful implementation, integration and support of leading enterprise software packages and technology infrastructure.
Development for New Devices and Device Features
CIBER can make your data, products, and services remotely accessible, ensuring that connectivity is maintained for your mobile customers and employees. Working with some of the world's leading businesses, CIBER has developed an in-depth understanding of the challenges and complexities involved in mobilizing an enterprise for Web portals and data security.
Development of New Retail Applications for Stores and Partners
Today’s retailer needs to be agile to remain competitive. SAP™ for Retail not only allows retailers to be agile, but affords them the ability to gain competitive advantage. CIBER’s best practices lead to greater visibility into applications ranging from point-of-sale to costing models. The solution offerings drive greater performance and allow the client to visualize their data.
Development of Website Presence and Increase in Self Service Capabilities
Touch screen technology has been around for more than 20 years. The first commercial applications were developed for point-of-sale in retailers and restaurants where the goal was a short learning curve for the employee, and rapid transactions for the customer. Now they have been extended to truck drivers who need to make pay inquiries from remote depot locations, to bookstore customers who want to search for the latest book by their favorite author, and to hospitals that want to extend HR applications to their employees. MyAccount style websites and mobile applications running on smartphones have enabled customers to make immediate changes to their accounts without involving customer service representatives, which reduces costs and increases customer satisfaction.
Improvement to Customer Care Systems
CIBER’s proven, disciplined processes enable us to achieve project goals on time and on budget. Our global presence allows us to tap our considerable business and technical resources, while ensuring there’s an office near you to provide project ownership and a local single point of contact for all of your project questions. Through CIBER’s Application Development and Management (ADM) services, we provide analysis, design, development, testing, implementation, and maintenance of your business applications. We offer flexible, capable, and objective technical and business services, ranging from traditional mainframe or client/server application development and maintenance, to legacy modernization, portal development, service-oriented architecture, wireless and mobility solutions, and ERP support.
Benefits
CIBER is the reliable source for enterprise application and business knowledge. We help global clients in a wide range of industries meet their tactical, strategic, and business goals through successful implementation, integration and support of leading enterprise software packages and technology infrastructure.
We offer clients a stable, scalable approach to satisfying their IT needs with mature practices. Our expansive vertical alignment gives CIBER a cross-industry platform of leading IT people providing new and innovative ideas in solving complex business needs. With this extensive background and level of cross industry expertise, we stand ready to work with you to increase your average revenue per user (ARPU) by showing you how to increase your ability to upsell your customers and offer them targeted service plans.
No longer does the idea of 24/7 support mean one solution. CIBER has global centers throughout the world, which are built to handle your specific needs. Multiple languages, time zones, and cultural compatibility give our clients the peace of mind that, even while they sleep, their business needs are being satisfied. With the ability to scale our teams to meet your variable needs, we will ensure that you deliver a consistent experience to your customer base, no matter what business channel they are in.
Why CIBER?
CIBER has been involved in the telecommunications field since its founding in 1974 and has successfully completed large scale projects for all of the Tier 1 telecom companies. CIBER has hundreds of years of aggregate experience in the mid to senior level of the organization and currently has close to five hundred employees actively engaged on telecom projects worldwide.
With CIBER’s right shore approach, we will provide you with the needed experts both on-site and at our offshore development and testing facilities. Using our HP Quality Center, we will perform test planning, test case development and execution, automated test scripting and maintenance and execution and full defect tracking and reporting.
Because of CIBER’s solid understanding of the key areas of focus and experience in the telecommunications industry, we can help you increase your ARPU and reduce your customer churn by allowing any sales or care representative, regardless of training, access to analytics driven sales recommendations at any point in the sales cycle.
Learn More
To learn more about CIBER’s practical innovation for Telecommunications, please call us at 800-242-3799 or visit www.ciber.com.
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