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311/CRM System (Citizen Relationship Management)

Air Quality Data Management

Business Process Management

Constituent Services Manager

ARRA Health Information Technology Services

Health & Human Services Solutions

Healthcare Standards Compliance Services

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311/CRM System (Citizen Relationship Manage... (309KB)

Air Quality Data Management (285KB)

ARRA Health Information Technology Services (334KP)

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Using Analytics to Solve Public Sector Challenges
Are your constituents and policies calling for more transparency and openness with information? Are you confronted with more demanding citizens and economic and political pressure? Today’s ERP software lets you track more about your employees and constituencies than ever before, but you still might not be seeing the full picture. If you’re being asked to “do more with less,” it’s increasingly important to turn raw data into information to make effective decisions.

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Discover the Power of Actionable Analysis with Oracle BI Solutions
Learn firsthand how Oracle business analytics helps your organization improve efficiencies, optimize processes and increase ROI, so that you can gain a competitive advantage in the markets you serve.

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Santa Clara County Improves Client Services Through Business Analytics
Find out how your social services agency can benefit from Santa Clara County’s experience using an integrated BI/DW solution.

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ITO Trends in the Mid-Market: Overcoming Challenges in the Current Climate
Paul Roehrig, one of Forrester’s leading analysts in the IT outsourcing space discusses challenges based on recent yet-to-be published research on the mid-market space.

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IT Security Operational Maturity: Imaginary Superheroes or Sound Solutions?
If your organization is relying on individual point solutions, personal heroism, or other “silver bullets” to secure its IT assets, it may be time to face the kryptonite.

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Moving Beyond the Disaster Readiness Plateau: The Mandate for Integrating Government Capabilities
The disaster scenarios governments and their constituents are facing are becoming more complex and potentially more destructive. To be truly ready for these threats, you must integrate multiple disciplines and activities that are often spread across several government agencies such as: Homeland Security, Emergency Management and Continuity of Operations / Continuity of Government.

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Transforming Legacy Applications To .NET Through Automated Migration
Access this CIBER and ArtinSoft webinar replay to learn about the alternatives available for modernizing or transforming your legacy applications, with a focus on lower cost, low-risk software migration options.

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Business Impact Analysis: Foundation for Operational Risk Management
This webinar will teach you ways in which your organization’s risk management activities can be enhanced by applying Business Impact Analysis (BIA) methodologies.

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IT Security: Achieving Operational Maturity, Facing the ERP Security Challenge Webinar, for Lawson Customers
Learn how to cost-effectively transform security programs and processes into proactive and operationally mature systems that address problems at their root causes.

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Local Government Emergency Services: Setting Yourself Up for Success
This article, by CIBER’s A.J. Briding first appeared in IAEM Bulletin in October 2007

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04 Sep 2008
CIBER Wins $19 Million SAP Support Contract for Pennsylvania Turnpike Commission
Read the press release | Take the PDF (25KB)

27 May 2008
CIBER Expands Presence in Little Rock
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client spotlight
case studies
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CIBER has won a $22.6 million contract with Montgomery County, Maryland to replace legacy information technology system with Oracle’s E-Business Suite.

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Louisiana Department of Health and Hospitals
Louisiana Office of Public Health Selects CIBER for New WIC IT System
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Louisiana Department of Revenue, Office of Charitable Gaming
CIBER Builds Solutions to Automate Data Gathering
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“CIBER was easy to work with and competitively priced. They quickly brought a great deal of expertise and experience to the table, and delivered on their promises. We felt that we were in good hands, because the CIBER consultants we brought in had 'been there, done that" before.”

Steve DeMougin — Deputy Director for the Department of IT, State of Indiana

“We are thrilled to begin this project. The Lawson system will help greatly improve our business processes and generate a substantial return on investment. CIBER has clearly demonstrated their ERP public sector expertise, and we’re confident in their ability to execute.”

Andrea Casselton — CIO, City of Saint Paul, MN

“We needed a centralized, automated system in which information could be easily accessed and shared. We believed that Lawson provided the best functionality for our long-term needs along with tools and best practices that could help us drive business process improvements.”

Pat Pate — Assistant City Manager and Executive Committee Chairman , City of High Point, N.C.

“Lee County School District is trying to maintain customer responsiveness with our current computer system - a 30-year-old legacy system. In today's demanding environment, our system is challenged trying to help us meet our customers' expectations. Our vision for the district is to have world class schools; we are calling this the Navigator Project. So this new ERP system supports our District vision - it will provide world class business tools for world class schools.”

Lee Legutko — Chief Business Officer, Lee County Public Schools

“Clark County is looking forward to working with CIBER to improve the delivery of services to needy and vulnerable residents.”

Nancy McLane — Director, Clark County Social Service

“The CIBER team worked extremely well with our internal functional and technical team members. CIBER knew exactly what needed to be done and came in and accomplished it. The project was well-managed and organized. What is truly amazing is that they came in and figured out how to configure Absence Management with very little assistance from Oracle.”

Rhonda Ringer — Manager, Information Technology, Delaware Department of Transportation

“The PA WIC AAV solution is the first of its kind nationally. WIC clients are very pleased that they can now shop at any authorized store. After seeing a demonstration of PA AAV, the USDA hopes that other state WIC programs will adopt the same method in order to realize similar cost savings for their programs.”

Frank Maisano — WIC Director, Pennsylvania Department of Health

“CIBER impressed us with their understanding of local government challenges and concerns. Not only does the CIBER team bring to the table significant technological expertise, but a solid understanding of local government processes and issues as well.”

Catherine Maras O’Leary — Chief Information Officer, Cook County, Ill

“Managing a busy office of attorneys with a large caseload and limited resources is a huge challenge. We were impressed with CIBER’s expertise and with the robustness of their CRIMES product. We’re looking forward to significant cost savings, reduction of paperwork, and smoother case tracking through the implementation of this system.”

Danny Porter — District Attorney, Gwinnett County, Ga.

“CIBER’s experience with WIC programs and CIBER’s successful track record were significant factors for us in selecting them for this project. Because we want a solution that is independent of proprietary software, we needed someone who could provide solid J2EE experience as well as proven WIC experience—not just technological expertise. CIBER provided what we were looking for.”

Mary Kelligew Kassler — Massachusetts Department of Public Health, University of Alberta

“The department recognizes that it doesn’t have the skills or expertise to create the enterprise architecture framework. We hired CIBER to do the work and transfer the knowledge to our employees by training and mentoring us. CIBER will act as a ‘bridge’ until we develop sufficient competencies within our own staff.”

Bill Shaw — Manager, Enterprise Architecture Group, Idaho Transportation Department

“CIBER demonstrated outstanding experience working with other major cities, like the City of San Francisco, in creating strong e-Gov offerings that resulted in high citizen satisfaction. Based on their hands-on experience, 30-year history of successfully working with local governments and their commitment to creating a strong local presence, we selected CIBER as our strategic web management partner. We are confident CIBER has the expertise to help us develop a site and service offering that will benefit our citizens now and for years to come and place our City in the top tier of ‘best practices for City e-government web services’.”

Dr. Melodie Mayberry-Stewart — Chief Technology Officer, City of Cleveland

“Our goals in creating a web portal were to provide an easy-to-use, single point of access to the City’s information and services, to improve the site’s ease of use for the public, to lower maintenance costs for City web publishers, and—most importantly—to strengthen the sense of community and add value for the City’s residents via the web portal. CIBER helped us reach those goals on time and on budget.”

Randy Kolb — Information Services Director, City of Eugene. OR

Government agencies—whether city, county, state or federal—face unique challenges in today’s business environment. Increasing effectiveness while maintaining or lowering the overall cost of investing in new technology requires exceptional balance. Partnering with the right technology experts can give local government the edge they need to increase efficiency and keep pace with the demands of constituents and employees.

CIBER’s history in the public sector includes 30 years of experience helping all 50 states and thousands of local entities achieve their goals. CIBER has been featured in Washington Technology’s “Who’s Who in State and Local Government” from 2002 - 2009.

Health and Human Services

CIBER Health and Human Services Solutions help eliminate manual processes, improve outcome measurement, and allow workers to focus on client needs. CIBER HHS services include:

Human/Social Services Case Management systems
Integrated Eligibility Systems
HHS System Technology “Refreshes”
Maintenance and Operation of State/County/City legacy HHS systems

K-12

CIBER’s K-12’s Education solutions integrate instructional and business data, provide actionable information for leaders. CIBER K-12 services include:

Student360° – A Student Centered Enterprise System
Emergency Management Services
K-12 ERP - Project Accelerators

Law & Justice

Since 1991, CIBER’s highly experienced team of technical and subject matter experts, including former attorneys and prosecutors, has worked closely with our clients to develop solutions that deliver business benefits, including improved productivity, increased document generation throughput and accurate information. CIBER’s Law and Justice services include:

CAD and Records Management
Court Systems
Facilities Management
Booking, Corrections, and Jail Management

Public Health

CIBER’s Public Health services are focused on improving access to care for the uninsured, reducing community indigent care costs and facilitating information sharing among organizations:

Coordinated Care
Compliance to new health data standards
Health Information Exchange Systems implementation

Transportation

CIBER has experience in many facets of transportation, including highways, bridges, tunnels, turnpikes, public transit, railways, airports and ports. From strengthening existing technological capabilities, to increasing access to information, to developing automated payment technology, and ensuring the security of systems and users, CIBER’s experts have the experience to meet the transportation industry’s needs.

Women, Infants and Children (WIC)

CIBER is one of the premier MIS system vendors in the WIC market. CIBER’s WIC practice offers several solutions to support WIC Agencies: System transfers, custom development, maintenance/support, hosting, full outsourcing, training and Help Desk services. CIBER WIC Support helps WIC agencies serve more than 1 million WIC participants nationwide.

CIBER’s Unique Capabilities Help State and Local Government Succeed

From school districts, housing authorities, municipal courts, and law enforcement agencies, to public utilities, transportation authorities, and health and human services agencies, the responsibilities of local government span a wide range of functions.
CIBER offers local governments many types of services:

Custom Solutions
Application Development and Management (ADM)
Business Intelligence/Data Warehousing
Security
Packaged Enterprise Solutions
Outsourcing Solutions and Managed Services

did you know...

The Black Book of Outsourcing, a customer experience survey analyzing more than 4,000 outsourcing vendors around the world, ranks CIBER as the number one State and Local Government vendor. In accordance with compliances for ARRA funding, CIBER was also ranked by The Black Book of Outsourcing as the number one American Based outsourcing vendor. In addition, CIBER was ranked seventh of the 50 best managed outsourcing vendors and received top rankings in enterprise application services, ERP, and hosted application management solutions.

Case in Point

State of Colorado

CIBER was engaged to facilitate the development of a Colorado Consolidation Plan (C2P) using a collaborative approach. This plan was a foundation for passage of SB08-155, a bill guiding IT consolidation within the State of Colorado. CIBER stepped up to assist the State of Colorado in planning for statewide IT transformation and consolidation of 16 different executive department Information Technology organizations into a single enterprise Information Technology organization. The project also included defining an Enterprise Architecture function and accompanying governance to guide enterprise technology decisions throughout the enterprise.

”A lot of times, you don’t have the luxury of having a plan before you ‘operationalize’ a big piece of legislation. With the breadth of preparation, we were definitely not winging it.”
Mike Locatis — CIO, State of Colorado

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